Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation email. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Times

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

For any questions regarding your shipment, please contact our customer service team at support@flojo.com.

4. Delivery Issues

4.1 Lost or Damaged Packages

If your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue and arrange for a replacement if necessary.

4.2 Wrong Address

It is the customer's responsibility to provide accurate shipping information. If a package is returned to us due to an incorrect address provided by the customer, we will contact you to verify the correct address. Reshipping the package will incur additional shipping charges.

4.3 Failed Delivery Attempts

If the shipping carrier makes multiple failed delivery attempts, the package may be returned to our warehouse. In such cases, we will contact you to arrange for redelivery, which may incur additional shipping charges.